FAQ

I don't see any recommendations?

Make sure you have added the Shopping Experiences block and that the layout is assigned to your product or category page. Optionally, clear the cache with CTRL + C in the administration area.

Activate the debug mode. Now you should be able to see helpful information in the debug message.

If you are still unsure, feel free to contact us. Please always attach a screenshot of the debug message so that we can process your request more quickly.

Who can see the debug dialogue in my shop?

The debug dialogue is completely invisible to normal shop visitors. Only people who have started a debug session in the administration area can see the dialogue. This session is checked by the server and cannot be manipulated.

Does everyone get the same recommendations?

Yes and no. This depends entirely on the corresponding settings of the ranking group. There are some filters, such as price difference or sufficient availability, which always retrieve static products. Other filters, on the other hand, retrieve personalised products.