FAQ
Frequently Asked Questions
Can I link a discount code to an affiliate?
Yes! By simply creating a new discount code in the Shopware administration area and then clicking on "Assign discount" in the affiliate overview for the respective affiliate. As soon as a purchase is made using the discount code, the order is commissioned as usual!
How can I make a withdrawal?
When an affiliate has requested a payout in their affiliate area, you will see a new open transaction in the transaction list that you can manage the status of. A payout can be requested by an affiliate if their balance exceeds the minimum payout amount - by default, any balance can be paid out. All affiliate transactions whose status is completed and - if it is a commission - whose number of days has exceeded the configuration value are counted towards the credit. Cancelled and aborted affiliate transactions are of course not credited to the balance.
What happens when an order is cancelled?
If synchronisation has been activated in the configuration, the system automatically recognises cancelled orders and also cancels the affiliate transaction. In this case, the commission is displayed in the transaction list as cancelled and cannot be paid out by the affiliate.
Where can I edit the texts being displayed?
You can filter for the author "codegiganten GmbH" in the administration area under Settings > Text Modules in the base file (BASE xx-XX) on the right sidebar. All text modules with a name beginning with "cogi-affiliate." apply to this plugin. By selecting the language with the help of the respective base file, multiple languages have of course been taken into account.
I have questions or need a specific feature!
Just contact us without any obligation! We will be happy to support you with any questions and requests. We respond promptly to all enquiries and have already implemented numerous customer requests in the Affiliate Marketing Extension!
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